Frequently Asked Questions

Spring is hot and dry, Summer is hot and rainy, Fall is a little cooler and dryer and Winter is cooler and dry. In the cooler months you may need a sweater for evenings. Hot can be 80-95, cool is 65-70’s. Rains tend to come and go in the later afternoon. 2-4PM tends to be the hottest time of the day.

No, the tap water is not for drinking. We have purified water coolers in the kitchen. Purified ice cubes can be purchased locally. Purified water decanters are provided in the bathrooms daily.

Yucatecos are a gentle, respectful people. The city of Merida is removed from the violence of Northern Mexico. The villages outside of the city are quiet, small and peaceful. We have never had any problems in Sac Chich or anywhere while traveling in the Yucatan.

Approach slowly and respectfully. The police do not want to bother tourists. We have always been waved through. Please wear your seat belts at all times and do not speak on your cell phone while driving. This is against the law and and you may be stopped. There is a sizable fine for these infractions.

We always buy groceries in Merida at one of the large chain grocery stores. The vegetables and meats are of good quality. We have a market in the town of Acanceh, which is one mile away where one can purchase odds and ends.

We have anti-bacterial wash for fruits and vegetables. Our rule is no fruits or vegetables should be put in the refrigerator without first being washed.

Yes, it is provided via microwave tower from Merida. However this is Mexico and there are intermittent periods of non-connection (sometimes hours, sometime days) due to weather and misc. beyond our control.

There are taxis available from the Merida airport to the hacienda and taxis in Merida. There are also tour and transportation services that one could hire. But having a car and being independent is part of the experience. We are located amidst an array of cenotes, convents and ruins and getting from sight to sight is not difficult by car.

Rental cars can be acquired at either the Cancun or Merida airports or downtown Merida at the Fiesta Americana Hotel. Car rentals are more competitively priced in Cancun. Sac Chich is 3 hours due West of Cancun.

Yes, as long as you adhere to the rules of the road. The highway between Cancun and Merida is well paved and marked and the speed limit is 90kmh. Side roads between villages are usually paved and are a safe adventure. On every road except highways you will encounter the speed bumps called ‘topes’, so always be aware of these as you enter and exit towns. All gas stations in Mexico are Pemex and they are plentiful on the main roads.

Electricity at the hacienda is 110 Volts, 60 cycles. All electrical plugs and receptacles are the same as in US. Internet is provided via microwave tower from Merida. However this is Mexico and there are intermittent periods of non-connection (sometimes hours, sometime days) due to weather and misc. beyond our control.

Central Time (GMT -06:00), the same as Chicago, Minneapolis and Houston

Yes, we have 2 household staff that alternates days or depending on how many guests there are, both work. There is 3 garden staff. The employees are on premises Monday to Saturday from 8AM-4PM with a one- hour lunch from 1PM-2PM. There are no employees present on Sundays and on Christmas day. The household staff will make the beds daily, change linens every 3 days, keep a supply of towels clean, clean the house and wash all dishes. The garden staff will clean the pool daily. The employees are there to maintain the house and assist you to help make your time at Hacienda Sac Chich more pleasurable. For additional services like laundry or cooking we do have extra charges and these should be discussed with us prior to your visit.

The hacienda & Casa Sisal comes with the following amenities:

  • Bottled water via water cooler
  • Wifi
  • Bathrobes
  • Hairdryers
  • French milled soap, but not shampoo and conditioner
  • All condiments needed for cooking
  • In room safes
  • Small library of books
  • Stereo wired to receive iPod or MP3 players with speakers in and outside the home and at the pool
  • An assortment of board games
  • Croquet
  • Frisbee
  • Volleyball
  • Soccer ball
  • Basket ball (court in village)
  • Football
  • 3-adult & 1-children’s bike.
  • Regulation size Bocce court
  • Baby crib
  • Infant chair/Sassy seat
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